As your trade event partner, our goal is to provide you with hassle-free service so you can get on with your event. Reading through the information below can help ensure a smooth trade event experience.

• Keep the total square footage of your engagement station space in mind when you order decorating items. Do not order more than will comfortably fit in your engagement station and allow you to do business.
• If you have multiple locations, please complete a new and separate order for each location (engagement station, meeting room, etc.).

• You should receive a notification that your order has been submitted within 24 hours and a confirmation that your order has been processed within 3-5 days.
• Communicate your move-in dates to your carrier. Refer to the Material Handling Information page to ensure that you do not incur special handling charges.
• Keep the phone number of your carrier with you, including weekend contact numbers.
• Have your hotel information available, including phone number, address, etc.
• After emptying crates, place empty labels on all sides of your crates and cases. Remember to remove old empty labels. Additionally, the empty labels are sometimes color coded, so make sure you get the correct color and be sure your engagement station number is on each label.

Put together a trade event survival kit to include in your freight or carry with you including:

• Copies of all orders and tracking number
• Small tool kit
• Staples, scissors and tape
• Pens and markers for labels
• First Aid kit
• Bottled Water

You should know that the event site and surrounding areas are active work zones. You need to be careful and agents and representatives are present at their own risk.

Keep in mind that the return of empty containers varies depending on the size of the event, so you should coordinate your outbound flight to accommodate this. GES does not provide security at the event. It is the Customer's responsibility to secure their property. GES is not responsible for loss or damage to property left in the Customer's engagement station at any time, for any reason.